All FAQ

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How does Digital Flagship support the university's strategic plan?

Digital Flagship supports several pillars of Ohio State’s strategic plan, including teaching and learning and research and creative expression. Additionally, the initiative supports access, affordability and excellence by providing Ohio State undergraduates with integrated learning technology at no cost to students.

Which device will be used in the 2019 technology kit?

We continuously evaluate new products as they roll out from Apple for consideration for deployment to students and faculty/staff as part of Digital Flagship.

We will finalize our recommendation for purchase for the next Digital Flagship eligible cohort of students during the first month of spring semester each year to allow us time for purchasing, prepping, and staging the technology for summer orientation deployments.

How is Digital Flagship funded?

Over the past few years, Ohio State has focused on efficiencies within our service offerings and operational costs. Through these efficiencies, the university has created a central pool of funding to be used for this student-focused initiative. More information can be found on the Office of Business and Finance website.

Educators

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How will faculty and staff benefit from this initiative?

Faculty and staff will have the opportunity to incorporate more interactive learning opportunities and collaborative tools in teaching, research and other programs with the assurance that all students will have a common toolset to participate.

Digital Flagship Educators is the instructor-facing component of Digital Flagship’s broader initiative, striving to establish a connected and supported community of practice among those who teach at Ohio State.

In addition, the entire Ohio State community will have access to Swift coding courses, workshops and resources. The iOS design lab will be available for all to explore ideas that may further enhance teaching and learning.

The Digital Flagship initiative will be coordinated through the Office of Distance Education and eLearning, in partnership with the University Institute for Teaching and Learning and the Corporate Engagement Office. Together they will provide a comprehensive eLearning toolset, mobile-ready classrooms, pedagogical support for teaching and learning with technology, and assistance with economic development opportunities.

What should I do if I find an iPad?

If you find an iPad, please contact the IT Service Desk (614-688-4357) to determine if it is a Digital Flagship device and receive return instructions.

Which version of Explain Everything should I download?

We recommend that all departments, faculty and staff members download the free version of Explain Everything available in the app store.

Over the next year, the pricing structure of Explain Everything will change as they update their service to a cloud-based model. The current one-time purchase app will be phased out, and in its place, the free app will offer a subscription-based model to access 'premium' features. The free app will continue to offer full functionality with limits on some features; for example, video recording length and the number of saved projects. 

As these changes occur we will continue to evaluate our support of this app as part of the Digital Flagship student technology package. 

Please contact digitalflagship@osu.edu with additional questions about the changes coming to the app. 

 

What are the overall teaching goals of Digital Flagship?

The broad goal of Digital Flagship is to support students in developing digital literacy and workforce readiness to help them succeed at Ohio State and beyond. Thus, we want to lead instructors in creating engaging, active, adaptive courses that prioritize student-centered approaches and digital pedagogy.

Will instructors be receiving iPads?

Currently, only incoming first-year undergraduate students will be receiving the technology suite. Opportunities for instructors interested in working with iPad can be found through the Digital Flagship Educators program. 

While the devices are an exciting part of this initiative we encourage instructors to think instead about the basic steps they can take to make courses more digitally accessible to all students. Three basic actions we suggest in Carmen are; utilizing the grade book feature, uploading a syllabus to the 'syllabus' section and adding all assignment due dates.

 

Will I be required to change my course to accommodate iPads?

No. While the addition of devices provides a powerful new tool to be employed in the classroom, this will be entirely at the discretion of the instructor.

Because the technology is a tool the instructor may choose to use at their discretion, course curriculum does not need to be redesigned to center around the iPads. Rather, as the course design is acclimated to each semester’s schedule, logistics, and emerging needs, technology can be incorporated when opportunities are presented for improved learning experiences and skill development. Instructors are likely to find that they cultivate their own best practices for their curriculum and subject area as they continue to teach and refine their courses.

More information can be found in this guide.

I'm an academic advisor, how will I be supported?

We are working with members of the advising community from across campuses and colleges to schedule trainings and information sessions that will best equip you to answer student questions and take full advantage of this initiative.

Email Tara Koger.13 if interested in advisor opportunities. 

Get Help

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I wasn't able to pick up my device, what is my next step?

If you were unable to pick up your device at your regularly scheduled orientation you may visit the helpdesk location listed below on your campus to pick up your device: 

  • Columbus: BuckeyeBar in Thompson Library
  • Newark: 196 Founders Hall 
  • Mansfield: BuckeyeBar in Bromfield Library and Information Commons
  • Lima: Technology Helpdesk at Galvin Hall 335
  • Marion: Marion Library Helpdesk
  • Wooster/ATI: 200 E Halterman Hall

You will receive your kit and be guided through setup. It should take approximately 15 minutes. 

What should I do if I find an iPad?

If you find an iPad, please contact the IT Service Desk (614-688-4357) to determine if it is a Digital Flagship device and receive return instructions.

Is Ohio State monitoring my actions on the device?

We will not be monitoring your day-to-day activities on your iPad. The mobile device management system does collect data on the apps that are installed on your iPad but does not provide data on when, where, or how those apps are used. 

That being said Ohio State does monitor all network traffic and the mobile device management system will have the ability to alert us if you do something illegal, try to jailbreak your device, or download an app not found in the official Apple App Store. If we are alerted to these activities we will notify you and reset or disable your device. 

The full answer can be found in the Digital Flagship Student Technology Agreement.

Current Students

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Am I eligible for an iPad?

Choose which option best describes your Ohio State status:

  • Current student: You may be eligible for a technology kit if you started at Ohio State during or after fall 2018 and (1) you graduated high school in spring 2018 or later or (2) you took a break after high school and just began your first college experience.
  • Incoming first-year student: If you are graduating high school this year, you are eligible for a technology kit. 
  • Incoming transfer student: If you are transferring to Ohio State, we will reference your Ohio State Tuition Guarantee cohort to determine your eligibility. If you graduated high school in spring 2018 or later, you are part of an eligible cohort and will also be eligible for an iPad.
  • Incoming gap year or delayed start student: If you graduated high school prior to 2018 but have not attended Ohio State or any other higher education institution and are beginning your college experience in SU19 or later, you're eligible for a technology package. 

Unsure? Email digitalflagship@osu.edu and we'll help verify your eligibility status.

If you aren’t eligible for a technology kit, don't worry, there will be plenty of opportunities for you through Digital Flagship. This spring, the Mobile Design Lab will launch on campus and next fall free self-paced coding curriculum will become available. 

Will I benefit from this initiative if I'm not receiving a device?

We will be providing numerous opportunities for all students, faculty and staff at the university.

In March of 2019, we will open the Mobile Design Lab on campus that will offer training and support for those interested in app design. 

Additionally, we will be offering workshops for students, faculty, and staff covering topics from basic coding to building a programming environment with Xcode and teaching and learning with iPad in mind. Workshops can be found on our events page.

The Digital Flagship team, in collaboration with the Department of Computer Science and Engineering, is currently developing a preliminary set of Swift coding curriculum, which will be available for Ohio State students, faculty and staff at no cost in fall of 2019.

Where should I go for questions not listed here?

If your question is not answered in this FAQ, be sure to visit our master list of FAQ items.

Question not there either? Email it to digitalflagship@osu.edu for a speedy response. 

Parents of Incoming First Year Students

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What training will be available for students to learn about their iPad and apps?

Students will get basic guidance on their iPads when they receive them. After they receive their devices there will be a host of ways for students to learn more about their device and really get the most out of the technology. 

  • Workshops: During orientations at Newark and Columbus campuses, workshops will be offered to help students maximize their use of iPad and devices. At regional campuses, this will occur during their survey courses.
  • Office Hours: Our team of Student Mentors will hold Office Hours at residence halls, Digital Unions, and before and after some iPad required courses to help students when they need it most. 
  • Tutorials: Short video tutorials and “challenges” will be highlighted in the Discover App for students to learn tips and tricks for using their iPads and apps.
  • Handbook: The Digital Flagship Handbook (iBook) will be provided to students on their iPads. It will cover important information related to their iPads, apps, OSU tech tools, privacy, security, and some basic digital literacy tips.
  • Student Staff Training: RAs, Peer Leaders, and Dennis Learning Center Academic Coaches (among others) will learn how to best guide and direct students in using their iPads or getting help with something goes wrong.

Incoming First Year Students

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I wasn't able to pick up my device at orientation, what is my next step?

If you attend Columbus campus and were unable to pick up your device at your regularly scheduled orientation you may visit the Thompson Library BuckeyeBar to pick up your technology kit.

All other pickup locations: 

  • Newark: 196 Founders Hall 
  • Mansfield: BuckeyeBar in Bromfield Library and Information Commons
  • Lima: Technology Helpdesk at Galvin Hall 335
  • Marion: Marion Library Helpdesk
  • Wooster/ATI: 200 E Halterman Hall

You will receive your kit and be guided through setup. It should take approximately 15 minutes. 

 

Where can I learn more about how to use my iPad?

You've got options:

If you're an in-person hands-on learner, attend one of our events across campus. We offer office hours during the semester; it's a chance for you to drop in and ask questions or just learn to do something new on your iPad.

You'll find full dates and details on our events page. 

We also know you're busy. That's why we offer lots of digital resources to make it easy to learn about your iPad on your schedule.

Check out our video tutorials and visit the Discover app on your iPad for new challenges, tips and tricks throughout the semester. You can also find the Digital Flagship handbook on your iPad for even more information about using technology on campus. 

When will I receive my device?

It depends where you're attending Ohio State.

If you're a Columbus or Newark campus student you'll receive your device at orientation, but you'll need to remember your state-issued photo ID or BuckID. If you miss orientation or forget your ID you'll be able to pick up your device in the fall when you arrive on campus. Orientation dates occur throughout June and July.

If you plan to attend Ohio State Lima, Marion, Mansfield or Wooster/ATI you'll receive your device near the start of Autumn semester. You will receive additional details about your iPad as the semester nears. 

Is Ohio State committed to only one type of technology?

No. Ohio State students, faculty and staff will continue to use a wide variety of technology from a number of brands. The iPad Pros will be a common tool in Ohio State’s integrated learning community, but other computers and technology devices can and will be used across the university.

I’m leaving the university and need to return my iPad. Where do I go?

If you’re leaving Ohio State and need to return your device, please visit:

  • Columbus- Enarson Hall 009 (Classroom Services Equipment Loan Desk)
  • Newark- 196 Founders Hall 
  • Mansfield- BuckeyeBar in Bromfield Library and Information Commons
  • Lima- Technology Helpdesk at Galvin Hall 335
  • Marion- Marion Library Helpdesk
  • Wooster/ATI- 200 E Halterman Hall

Full return instructions and a mailing address can be found on our returns page.

Questions? Contact digitalflagship@osu.edu

Who owns the devices?

The devices will be university property while you're at Ohio State.  When you graduate all Ohio State management will be removed and ownership of the device will transfer to you. 

What if I withdraw or transfer from Ohio State?

If you withdraw or transfer from Ohio State you will be required to return the equipment and all related accessories, or purchase the equipment at its depreciated value as established by the university.

Return and Purchase Instructions

 

Will I be able to customize my device?

Yes, you will have access to change settings on your device to help it best fit you. 

We will manage these devices with a Mobile Device Management system (Jamf), which will require a strong passcode but will allow you to customize most settings. 

Apps from Ohio State will be made available on the device, but you will be able to add additional apps from the Apple app store and Self Service.

Are there any prohibited actions on the device? Will I be locked out of Netflix?

We encourage you to use your iPad throughout your time at Ohio State, both in and outside the classroom. That means writing that term paper and taking a break to watch Netflix.

Banned actions include trying to jailbreak or otherwise remove the mobile device management system on the device, and installing alternate app stores or using the device for illegal activities. Complete guidelines can be found on the Student Technology Agreement

What information is being gathered through my iPad?

We will not be monitoring your day-to-day activities on your iPad. The mobile device management system does collect data on the apps that are installed on your iPad but does not provide data on when, where, or how those apps were used. 

That being said Ohio State does monitor all network traffic and the mobile device management system will have the ability to alert us if you do something illegal, try to jailbreak your device, or download an app not found in the official Apple App Store. If we are alerted to these activities we notify you and reset or 'brick' your device. 

The full answer can be found in the Digital Flagship Student Technology Agreement.

 

How do I get help? What if my iPad is lost/stolen/broken?

This information can be found on our 'Get Help' page.

What if I need to use assistive technology?

There are many ways to configure your iPad to meet your needs. We will provide resources as we near device deployments this summer. 

The Office of Disability Services is also available to help any student with assistive technology needs. 

Apple also has a variety of accessibility resources linked to iPad. 

What if I already have an iPad or other tablet?

We know you may own another iPad or tablet, but the iPad you get from Ohio State is different than any of your personally owned devices. While it has many of the same freedoms, the iPad Pro you will receive this includes additional security and a suite of apps made available to you free of charge as an Ohio State student.

Can I take the iPad home over breaks?

Yes. You're welcome to take the device home with you over breaks. 

Do I still need to buy a laptop?

The answer depends on what you plan to do on your computer.

While we know many students will find that the iPad Pro will cover most of their computing needs, others will need to purchase a computer with additional features.  We find that many students take their iPad to class and around campus, and use their laptop in their residence hall or at home. 

The iPad Pro can do many of the same functions of a traditional computer, but there are specific software programs and tasks that will not work on iPad. 

We recommend visiting Tech Hub if you are unsure whether you should purchase a laptop. They will use your major and hobbies to help determine if the iPad covers your needs or if an additional device would make sense. 

Students attending regional campuses are encouraged to call, email or visit Tech Hub's online laptop decision guide to help inform additional technology purchases. 

If I decline the iPad, do I receive another device, credit, or other compensation?

If you decline the iPad AND graduate from Ohio State before the value of the iPad depreciates to $0, then your are due a form of credit (as determined by the university) at the time of graduation as determined by the depreciated value chart.

At this time, we anticipate the iPad’s value being approximately $50-75 at the end of two years and $0 at the end of three years. When finalized the depreciated value chart and specific details regarding the opt-out credit will be posted on the resources tab of this site.

Please note that only students who opt out of receiving an iPad AND successfully graduate before the iPad is valued at $0 are due a credit, those who opt out and graduate after the iPad is valued at $0 are not eligible for a credit.