Chapter 1 - Get Started

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Looking for information but not quite sure where to go? This chapter covers basic strategies for answering tech help questions at Ohio State. Learn about:



You are now part of the OSU community—tens of thousands of people who are codependent on respectful behavior, privacy, and maintenance of personal integrity. This chapter covers the foundational policies that you've agreed to as an Ohio State student and how those apply to your new technology. 

10 Things to Do on Your iPad

Check out this list to make the most of your iPad 

Note: This applies to technology kits issued fall 2018 through spring 2022. Changes were made to the Digital Flagship initiative after spring 2022. Find up-to-date information about technology access moving forward.

Now that your iPad is set up, you can download apps and log into important accounts to make the most of your technology experience at Ohio StateUse this list as a guide for iPad next steps.  

1. Download Apps 

You need an Apple ID to download apps on your iPad. If you’re new to using Apple products, you probably created one during iPad set up. Read more about creating an Apple ID if you need assistance. 

Then, start downloading apps in Apple’s App Store. 

2. Register Duo: Mobile (Yes, oYour iPad Too) 

Most university systems will require you to validate your identity with Duo: Mobile. It’s important to have Duo registered on multiple devices, just in case. Trust us, you don’t want to be locked out of an account right before an assignment is due! Learn how to register Duo: Mobile on multiple devices. 

3. Check Your BuckeyeMail 

Love it or hate it, email will be a primary method of communication in college. You’ll need to check it often. We’ve heard that some students use email forwarding and send their BuckeyeMail emails to a personal email account (like Gmail) for convenience. Don’t do this! BuckeyeMail won’t forward all the emails because it has strong security settings, and you’ll end up missing a lot of important information 

Download Outlook instead so that you don’t miss any emails. Learn how to manage your email account with Outlook. You can also access your email in any web browser. If you prefer to check your email this way, bookmark 

4. Open Carmen and Download Canvas Student 

Assignments, online courses and hybrid courses are found in CarmenCanvas (we usually call it Carmen). Download the mobile app, called Canvas Student, and navigate to on a mobile browser to explore. The mobile app and website are little different, so it’s best to be familiar with the app and the website.  

Learn more about Carmen in the Digital Flagship Handbook. 

5. Back Up Your Files 

Choose a cloud storage app to automatically back up your files so that you can access them anywhere, even if you don’t have your iPad with you. Back up your files for peace of mind; whether your iPad loses its charge, or you forget it at home, you’ll be able to access your files on any device.  

OneDrive has 1 terabyte of free storage for Ohio State students, and iCloud easily integrates with your Apple ID. Some students prefer to use Google Drive or DropBox. It doesn’t matter what app you use if you’re backing up your work! 

6. Explore Digital Notetaking Apps 

Ohio State students tell us that notetaking is their favoritway to use their iPadTaking notes on the iPad is customizable because you can write and draw with the Apple Pencil or type notes with the Smart Keyboard. Plus, it’s convenient to carry less when you save all your notes on a single deviceIf you forget your iPad or it loses charge, you can still review your notes on any device as long as you’ve backed them up using a cloud storage app. 

Need a digital notetaking app recommendation? Check out OneNotewhich is free for Ohio State students. 

7. Manage Your Wellness 

Ohio State created an app specifically for your wellness called Ohio State: Wellness. You can set personal goals, read about different categories of wellness like mental, physical and relational wellness, and access support resources. Want to learn how to be digitally well? Read more in the Digital Flagship Handbook about starting a mindful technology practice. 

Open the Ohio State: Wellness app on your iPad to get started. Download it on your phone while you’re at it! P.S. You can also access the Wellness app features on the Ohio State app. 

8. Access Ohio State Account Information 

Use BuckeyeLink in a browser on your iPad to manage your Ohio State account. Check your to-do list, pay your bursar bill, check your class schedule and access your grades. While you're at it, check out OnCourse, where you can easily sign up for advising appointments. 

9. Download Office 365 Apps on Multiple Devices 

You get to use Office 365 for free as an Ohio State student. That means you don’t need to worry about purchasing Microsoft Word, PowerPoint, Excel, Outlook, OneNote or other Microsoft apps. Plus, you can download the Office 365 apps on your iPad, a laptop or desktop computer and your phone 

Learn more about setting up your account and downloading the apps you need in the Digital Flagship Handbook. 

10. Get Technology Help 

Sometimes technology doesn’t work the way we expect it to, and sometimes we need some guidance about how to use an app. We’ve got solutions for both situations!  

If your iPad is malfunctioning or broken, go to our Tech Help and Repairs page. If you want to learn how to use an app, check out the Tech Tutoring program for one-on-one virtual support from students like you. 

Create an Apple ID

Note: This applies to technology kits issued fall 2018 through spring 2022. Changes were made to the Digital Flagship initiative after spring 2022. Find up-to-date information about technology access moving forward.

Creating your Apple ID before you receive your iPad can help you speed through setup. If you weren't able to do that, you can do it on your iPad as well. Make sure you aren't sharing your Apple ID with anyone else. If you have an AppleID that other people also use, please create a new one.


  1. If you have already your Apple ID, start at the "Sign into iCloud on your iPad" section to make sure your Apple ID is fully integrated on your iPad and so you can download Notability through the Self Service App on your iPad.
  2. If you are unsure if you have an Apple ID, need to reset your password or if you need to talk to someone at Apple about your Apple ID, visit the Apple ID support site.
  3. If you need to create a new Apple ID, see the recommended steps below.


How to Create an Apple ID

Here are the steps we recommend to create an AppleID and sign in with it on your iPad (this changes without notice, so the directions here and videos might be slightly different than what you see):


Sign up for an Apple ID:

  1. Click this link to go to the Apple website.
  2. Using email address, whether it be a personal email address or your Buckeyemail email address, create an AppleID by following the prompts. 
    1. You will also need to create a new password using Apple's password standards. Don't share this password with anyone. 
    2. Make sure you use a phone number and email address that you have access to since you will need to confirm both accounts with temporary codes for each. 
  3. After you create your new account, go down to Payment & Shipping and click "Add Payment Method..."
  4. For Payment Method, you can select "None", or add a method of payment if you will want to buy things from the App Store. 
    1. Even if you select "None", you will need to add an address and phone number. 
      1. Be sure the physical address associated with your account is in the United States. If you do not have a current United States address you can use the address for the Student Academic Services Building: 281 W. Lane Ave Columbus, OH 43210.
      2. You can select "Copy billing address" to automatically add a shipping address. 
  5. When done, scroll up and hit the blue "Save" button. 
  6. If you are on your iPad, press the physical home button to return home.

Sign into iCloud on your iPad:

  1. Go to the Settings App. On the top left menu, select "Sign in to your iPad". Add your Apple ID email address and the corresponding password.
  2. You will need to verify your account by entering the temporary code that is sent to the phone number you signed your account up with.
  3. After viewing the terms of conditions, you will need to select "Agree", twice.
  4. You will then be asked to enter the iPad passcode that you created when you first got to the iPad home screen.
  5. Press the physical home button to return home.

Download an App from the App Store.

  1. Go to the App Store.

  2. After answering a few prompts that appear only the first time that you use the App Store, select the "Search" button on the bottom right of the screen.
  3. Search for any app that you want on your iPad that we didn't automatically load to your iPad for you. Select "Get".
  4. Tap the "Install" button. Since you are already signed into iCloud, you will only need to put in your Apple ID password.
  5. If it is your first time using the App Store with a newly created Apple ID, you will need to press "Review" to allow your account to be used in App Store. You also might have to do this with old accounts for various reasons.
  6. Make sure your region is set to "United States". After you are comfortable with the Apple Media Terms & Conditions, toggle the switch and then press "Next" on the top right of the window.
  7. Review your billing info. If you already added it, you can press "Next" on the top right part of the window again. Hit continue.
  8. Now your Apple ID is ready to use the App Store. Let's test to make sure it works. Select "Get" again for the App you want to download to your iPad.
  9. Tap install and add your Apple ID password. Tap "Sign in".
  10. The first time after you use the App Store, you are asked if you want to have put in your Apple ID password every time or if you put it in once, you can download free apps for 15 minutes without putting it in again. You can choose which option works for you.
  11. Press the physical home button to return home.

Now you are ready to continue the setup process using the setup guide and the rest of the Digital Flagship Handbook.

Troubleshooting in College

Strategies and resources to help you get the information you need

Technology is great until it doesn’t work the way we expect it to. Learn about on-campus and remote tech support services at Ohio State and how to troubleshoot your device on your own. 


    Who You Can Contact: Ohio State Resources

    When basic troubleshooting doesn’t solve the problem, Ohio State has in-person and remote tech support services to help you. All services are free for you to use as a student. 

    Call or Email: IT Service Desk 

    Create a ticket online, email, or make a call to get tech support from the IT Service Desk 24/7.

    • If you’re attending Ohio State Newark, please call 740-366-9244
    • If you’re attending CFAES Wooster, please call 614-514-4848


    Visit in Person: Campus Locations

    Visit a tech support location on your campus. Each location has different hours of operation. Follow the links below to confirm when your location is open. 

    • CFAES Wooster: Visit the library and tell a staff member about your needs or go to the IT Service Desk page.  


    CarmenCanvas Help

    • Contact your instructor to make sure the material was uploaded or that the files or assignment is visible to you in Carmen.
    • Fill out a Carmen Help Request if the problem continues. This online form can help you resolve technical issues with Carmen.


    What You Can Do: Troubleshooting on Your Own


    Search Our Resources

    Read or watch tutorials and check the status of the university system that you’re using to troubleshoot on your own. 

    • OhioStateIT on YouTube brings you tech tutorials directly from Ohio State.
    • OCIO System Status page shows the status of campus-wide services including Wi-Fi, CarmenCanvasBuckeyePass and Office 365. If there’s an outage, it will appear here. 
    • Knowledge Base articles are tutorials with step-by-step instructions for technology supported by Ohio State. 


    iPad Troubleshooting

    Learn how to troubleshoot common problems on the iPad or its accessories. 

    iPad and App Errors

    • Reboot the device. Often, rebooting your device can mysteriously fix a problem. Try turning the device off and then back on; then check if the problem persists. 
    • Delete and reinstall the app. Just be sure to back up any data before you delete it.
    • Update to the latest iPadOS version. Older versions of operating systems aren’t always supported by certain apps. Make sure your OS is the most recent version.

    iPad Air 4 Troubleshooting 

    • iPad Air 4 (distributed to students in the 2021-2022 academic year) users should still follow the above-mentioned steps when troubleshooting their device. If issues arise with your case or other physical aspects of the device (which are different from previous iPads), contact Ohio State resources through the options mentioned towards the bottom of this page.  
    • iPad Air 4 uses the second generation of Apple Pencil, so see below for troubleshooting if issues arise.  


    • Disconnect and reconnect the keyboard if it’s not working. Sometimes reconnecting can solve the problem. 
    • Clean the Smart Connector contact points with a dry, clean cloth on both the iPad and Smart Keyboard and then reconnect. 

    Apple Pencil

    • Check the charge of your Apple Pencil’s battery.
    • Make sure it’s connected via Bluetooth. Sometimes disconnecting and reconnecting to Bluetooth solves the problem.
    • Tighten the tip of the pencil by screwing it all the way to right. If the tip is secure and you’re still having trouble, try your replacement tip. Both Apple Pencils use the same style of tip.  
    • Adjust app settings. Certain apps have Apple Pencil sensitivity settings, so if you’re having trouble on a particular app check out the app’s settings. 

    First Generation Apple Pencil  

    • The first generation of Apple Pencil is compatible with iPad Air 3 and earlier. This version of Apple Pencil plugs directly into the charging port and does not magnetically connect to the side of the device.  
    • In addition to checking the charge and ensuring it’s connected via Bluetooth, be sure that the app you are using allows for Apple Pencil.  

    Second Generation Apple Pencil  

    • The second generation of Apple Pencil is only compatible with iPad Air 4th Generation and laterUsers should note that the second-generation Apple Pencil does not charge by plugging into the iPad, but instead charges when it magnetically connects to the side of the device.  
    • The second generation still functions the same as previous Apple Pencils. Be sure to check the charge and make sure it’s connected via Bluetooth using the linked directions first if you have any issues. If the Apple Pencil has trouble connecting or charging, press the Pencil down firmly in the case slot until you see a notification that it is charging. Check to ensure the tip of the pencil is connected, and ensure an app supports the use of your specific Apple Pencil before usage.  


      Resources to remember:


      Tech spaces on your campus

      Do you need a computer, but don’t have your device with you? There are plenty of places to access computers and other technology services on our campuses. We’ll highlight a few of them here. 


      CFAES Wooster Campus

      The Wooster Campus Library has a public computer lab and there are other computer labs open to the public across campus as well. 


      Columbus Campus

      Thompson Library has computers and rooms that you can reserve. Check out this availability page to see what's open for reservationsOther library locations across campus also have computing resources; check for how many open computers are available on the Locations & Hours page. 

      The Digital Union has Mac computers and other professional equipment related to multimedia production and collaborative spaces. There are four Digital Union spots around campus; check the link to find the one most conveniently located for you.  

      The Office of Technology and Digital Innovation manages and supports a variety of spaces on campus, including public computing spaces and technology-enhanced informal spaces. These spots are great places to drop in and use the computers, no reservation needed.


      Lima Campus

      At the Lima Campus Library you can find a computer to use or take advantage of the One Button Studio where you can create a professional quality video without any previous video production experience.  


      Mansfield Campus

      The Bromfield Library & Information Commons has PCs available for student use. You can also check out a Mac laptop to use. There are group study rooms that you can reserve for projects or study sessions.  


      Marion Campus

      Use a computer at the Marion Campus Library. 


      Newark Campus

      Find a computer or a spot to study at The John L. and Christine Warner Library 

      Recording Permissions

      What you need to know about audio and video recording

      Your iPad makes it easy to connect, communicate and develop study skills. Apps like OneNote allow you to record audio to help retain information or explain your work. Can you record a video of your roommate snoring and post it online? Let’s look at what the Ohio State Code of Student Conduct says about it: 

      “Using electronic or other means to make a video, audio, or photographic record of any person in a location where there is a reasonable expectation of privacy without the person’s prior knowledge, when such a recording is likely to cause injury, distress, or damage to reputation. This includes, but is not limited to, taking video, audio, or photographic records in shower/locker rooms, residence hall rooms, and restrooms. The storing, sharing, and/or distributing of such unauthorized records by any means is also prohibited.”

      – Recording without knowledge, page 5

      This means, no—you can’t record your roommate snoring or anyone else without their permission. Not only is this a violation of the Code of Conduct, in most cases it’s a violation of Ohio law.  

      Why is this important? While social media has made it common for people to be recorded without permission in the name of entertainment, it’s often actually illegal. And as stated in the Student Technology Agreement that you signed, any illegal activity is your responsibility. That means you will be held liable if legal trouble arises 


      Recording Do’s and Don’ts

      • DO ask permission when you want to record a conversation. This includes recording your professor’s lecture.
      • DO ask permission to share a recording via social media, email, or other means.
      • DO obtain written permission.
      • DON’T record anyone without their permission. This includes that funny video of a prank on your roommate or something funny you see on the oval. All recordings require permission.
      • DON’T share video, audio or photos of others without their permission.


      Resources to remember:


      Responsible Use of University Computing and Network Resources




      While on campus, you will probably choose to connect your devices to the Ohio State wireless network, seen as “osuwireless” on your device. This connection will require you to login with your OSU name.# identity. But what else should you know about the network? 

      1. What kind of activities are not allowed or are illegal? 
      2. What data is vulnerable when you’re on the network? 
      3. Is your activity private? Is anyone monitoring the websites you visit? What about other activities?
      4. What are you responsible for with a university device?

      You have used wireless network extensively forever. Why should you learn more about it now? And how is using a device provided by Ohio State different from using a personal device? 

      Need to Know

      Download content legally and thoughtfully.

      • Inform people and gain permission if you are recording them or using their content.
      • Protect your iPad as you would your smartphone by keeping it locked and in your possession at all times. 
      • Know that university devices like the iPad may not be private.
      • Use your iPad for your courses, to access resources, to enhance your experience at Ohio State and ultimately to be a good citizen and Buckeye.


      Code of Student Conduct




      As a student at Ohio State, you are one piece of a large community with significant impact on those around you. In the previous chapter, we touched on ensuring that your digital activities do not violate any laws, but other policies and considerations matter as well. Being a good university citizen means protecting your own information, the data of the university, and the other people in your community. You may know that plagiarism and cheating are prohibited and handled by a disciplinary committee, but the way you treat fellow buckeyes is included in those guidelines as well. 

      You are now part of the OSU community—tens of thousands of people who are codependent on respectful behavior, privacy, and maintenance of personal integrity.

      Need to know

      • All codes of student conduct related to your interactions with classmates and the university apply when using your iPad. 
      • Just like any other university property, intentional or reckless damage to your iPad would be considered a violation of the Code of Student Conduct. 
      • When recording video, audio, or when taking photographs be sure to inform people you are recording and only share after gaining permission from those you recorded.
      • Violations of Code of Conduct could mean loss of iPad use if they result in suspension or dismissal or if they are needed for an investigation.


      Institutional Data Policy




      “Institutional data” sounds like something related to research projects or administrative work, but as a student, you also have access to this type of information. In Carmen, you access information about students and instructors as well as professors’ materials—all of which is protected. Institutional data includes, but is not limited to, information in paper, electronic, audio, and visual formats. And while you may not immediately see any reason you would want to share this content outside of the university, there are others who may seek access to this data through you. Additionally, one common way students breach data security is by accident—through loss or unintentional vulnerabilities.

      Need to know

      • Institutional data may include information in email, Carmen, course documents, BuckeyeBox, and other university systems and could be in paper, digital, visual, or audio formats.
      • You can protect this data by thinking critically about where and with who you share information and by carefully monitoring access to your iPad.
      • Be sure to backup and protect your own personal information in the event your iPad is lost or stolen.
      • If you suspect someone has accessed or been exposed to data they shouldn’t have or if important information seems to be missing or lost report this to or 614-688-5650.


      Student Technology Agreement 

      VIEW 2019/2020 AGREEMENT

      VIEW 2018/2019 AGREEMENT 



      You’ve got your device and you’ve signed the Student Technology Agreement, but signing a paper doesn’t necessarily mean you’ll remember every detail of it. That’s why we’re including it here—to remind you of the agreement you’ve signed and what it entails. The Student Technology agreement answers the following questions:  

      1. Who owns the iPad? 
      2. Who is responsible for the iPad if it breaks? Gets lost? Is stolen? 
      3. Can you sell or give away the iPad after receiving it?
      4. What are you allowed to do on the iPad? What aren’t you allowed to do?

      Find these answers and more in the Student Tech Agreement.

      Need to Know

      A quick summary of the agreement:

      • The iPad is owned by the university and given to you as the primary user. You are responsible for the device. You can’t sell, transfer ownership, or give away the iPad or any of its accessories.
      • If you withdraw or transfer from Ohio State, you must return the equipment within 30 days or purchase it at its depreciated value. 
      • When you complete your undergraduate program, Ohio State will transfer ownership of the iPad to you and remove the Mobile Device Management software.
      • If your iPad is lost or stolen, then you will be issued a loaner iPad to use for your time remaining at Ohio State. You must return the loaner iPad when your undergraduate program is complete. 
      • You cannot use the iPad for any illegal activities.