I wasn't able to pick up my device, what is my next step?

If you were unable to pick up your device at your regularly scheduled orientation you may visit the helpdesk location listed below on your campus to pick up your device: 

  • Columbus: BuckeyeBar in Thompson Library open weekdays during the summer from 9 a.m. to 5 p.m.
  • Newark: 196 Founders Hall 
  • Mansfield: BuckeyeBar in Bromfield Library and Information Commons
  • Lima: Technology Helpdesk in the Rhodes Public Service building, room 122- send an email to lima-helpdesk@osu.edu to schedule a pickup time
  • Marion: Marion Library Helpdesk
  • Wooster/ATI: BuckeyeBar in the ATI Library between 10:00 a.m. and 2:00 p.m. or call 614-514-4848 for assistance outside of these hours

You will receive your kit and be guided through setup. It should take approximately 15 minutes. 

Email digitalflagship@osu.edu with questions. 

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