Get Help

Help When You Need It

Whether you need help with a university app or repair for a broken screen, we're here to provide service and support on campus and around the world. Click the links below to find the support option best suited to your need.

Tech Help and Repairs

Find help for broken devices and technical issues.

Tech Tutoring With Student Mentors

Get help operating your iPad or using any Ohio State tech for your classes.

iPad Return and Purchase

Find instructions for what to do with your iPad if you are leaving Ohio State before graduation.

Help FAQ

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I'm taking a leave of absence. Can I keep my technology kit?

You can keep your kit for one semester outside of the university (not counting summers) if you submit a ticket to say that you will return next term. If you do not enroll in classes for the next semester, you will be charged for your technology kit unless you return it.

What happens to my iPad when I graduate?

When you complete a degree program at Ohio State, the full iPad kit is yours to keep for free. The management software has already been remotely removed from your iPad, but you may need to reset your iPad if you see a message about management in the settings menu. Before resetting your iPad, back up files from your device to make sure you can keep them for future use. Learn more about backing up data from apps on your iPad. You can back up your data to any cloud service, like iCloud, OneDrive (which you have access to for two years post-graduation) or Google Drive. You will not be able to restore from a full iCloud backup as it will install the management software again. Please set your iPad up as a new device and wait until reaching the home screen before signing into your Apple ID.

For more support, guidance on backing up and storing files is available through Tech Tutoring or by contacting the IT Service Desk.

What should I do if I find an iPad?

If you find an iPad, please contact the IT Service Desk (614-688-4357) to determine if it is a Digital Flagship device and receive return instructions.