Get Help

Help When You Need It

Whether you need help with a university app or repair for a broken screen, we're here to provide service and support on campus and around the world. 

Technical issues? Call the IT Service Desk at 614-688-4357 or contact them online.

Help Topics

Select your issue from the list below. Starred issues point to our most commonly asked help topics.

Technology Kit Pickup

If you are unsure about your eligibility please confirm your status before emailing us to pick up your technology.

Once your eligibility has been confirmed please email us at for more information about the pickup process.

Incoming first-year students will receive more information about device distribution in the coming months. 

Troubleshooting, Repairs and Replacements

If an item in your kit is not working properly, check our troubleshooting tips to see if there's a simple solution you can do right now.  

Your iPad, Apple Pencil and Smart Keyboard (iPad Air kits only) include three years of AppleCare+ coverage for both manufacturer defects and accidental damage.

AppleCare+ covers two catastrophic breaks over the course of three years. Repairs or replacements due to accidental damage are subject to a service fee of $49 for an iPad and $29 for a pencil or keyboard.

At the Columbus campus, you can process an AppleCare+ claim at Tech Hub.

You can also process repairs and replacements through Apple, either in an Apple Store location or by mail. If you recieved a new technology kit with a defective item, call 866-752-7753. You can contact AppleCare+ support at 1-800-800-2775 Option 3 for other repairs.

A full explanation of damage policy is available in our Student Technology Agreement.

If you lose your pencil or keyboard you are responsible for purchasing a replacement.

Stolen iPad

In the event of theft, immediately file a report with the Department of Public Safety if the theft occurred on campus or with the local police where the loss/theft occurred. Once you have filed your report, contact the IT Service Desk. 

Ohio State IT staff will be able to disable the device remotely, making it unusable until returned and reset. If your device is stolen you may be issued a 'loaner' device for use while enrolled as a student at Ohio State. This 'loaner' device must be returned to the university at the conclusion of your studies at Ohio State.

A full explanation of theft policy is available in our Student Technology Agreement

Department of Public Safety 

  • Columbus: 614-292-2121
  • Newark: 740-755-7193
  • Mansfield: 419-755-4346
  • Marion: 740-725-6300
  • Lima: 419-995-8410
  • Wooster/ATI: 614-292-2121 

IT Service Desk 

  • 614-688-4357
Technology Kit Loans

If you are in need of technology for your classes, check the Keep Learning website for all the options Ohio State has to assist you. 

You can receive a loaner device if your iPad has been stolen. After you obtain a police report and contact the IT Service Desk, submit a ticket with the request type Report Stolen iPad and attach the report. You can read more about what it means to accept a loaner device in the student tech agreement.

Educators and graduate students can access technology through their departments. 

Password, Email and More

If you are experiencing issues with any Ohio State supported services such as:

  • Email Setup
  • Password (Ohio State or iPad passcode)
  • Office 365

Please contact the IT Service Desk. For more information about accessing technical support while classes are remote visit the Keep Learning website. 

Returning or Purchasing Your Technology Kit

If you are leaving the university before graduation you will need to either return your Digital Flagship technology kit or purchase it at a reduced rate.

Instructions for Return or Purchase

If you are taking a leave of absence, you can keep your kit for one semester outside of the university (not counting summers) if you contact to say that you will return next term. If you do not enroll in classes for the next semester, you will be charged for your technology kit unless you return it. If you return your kit instead of purchasing it, you will be able to receive a loaner device when you enroll in classes again.


For a full list of apps provided by Ohio State please visit our app list. Currently, we are unable to provide apps for departmental or personal devices. 

You are also encouraged to use tech tutoring for any questions related to apps provided in Self Service. 

Issues with Ohio State apps can be directed to the IT Service Desk.

Ohio State will support:

  • Canvas
  • Top Hat
  • Excel
  • Word
  • PowerPoint
  • OneNote
  • Box for iPad
  • Duo Mobile
  • Ohio State
  • Pharos Print
  • JAMF Self Service Mobile
  • The Lantern
Apple ID Setup

If you have issues creating or managing your AppleID please see our ID creation and troubleshooting information or contact Apple directly.

1-800-800-2775 Option 3