2020 iPad Distribution Overview

Student setting up iPad kit

This year, Digital Flagship technology kit distributions will look a little different to allow us to provide your iPad Air, Apple Pencil, Smart Keyboard and protective case in a way that’s safe and healthy for you and our staff. 

This page includes information for a variety of groups, and we will continue to update and add information as details come available. If you are an undergraduate student eligible for a technology kit, you'll be receiving communications directly from us with more information about how you’ll receive your iPad and any steps you need to take. 

All distribution details are subject to change in alignment with university reopening policies.

Columbus Campus Students

If you’ll be taking in-person courses on the Columbus campus or living in a residence hall on the Columbus campus, you will select a time to pick up your technology from St. John Arena.

Here’s how the process works (updated as of August 26): 

  • Complete your to-do’s. If you haven’t already, sign your Student Technology Agreement. You must also update your mailing address, which can be done in BuckeyeLink or through the Ohio State app "about you" tab. This is required in the event that we need to ship your device. You will receive additional communication if we need to ship your tech. Complete this form to receive an Ohio State Nike T-shirt from the Office of the President as part of your welcome kit.
  • Arrive at St. John Arena during a pickup window. Appointments are not required for the following dates and times:
    • Wednesday, August 26 from 2 to 7 p.m.
    • Thursday, August 27 from 10 to 4 p.m.
    • Friday, August 28 from 10 to 4 p.m.
    • Tuesday, September 1 from 2 to 7 p.m.
    • If you are unable to make any of these pickup times and meet eligibility requirements please email digitalflagship@osu.edu to arrange an alternate pickup in September. 
  • Pick up your iPad. You’ll be required to wear a mask and bring a valid photo ID such as your BuckID, driver’s license or passport. We’ll have plenty of signage and helpers to ensure you know where you’re going and maintain physical distance from others.
  • Set it up at home. Though you’ll be setting up your iPad at your residence, you won’t be on your own. Support is just a click, chat or call away

Regional Campus and Online Students

If you are attending one of Ohio State’s regional campuses or will be taking all of your courses online this fall, your technology kit will be mailed directly to you. If you are living in a residence hall on Columbus campus and taking only online classes this fall, you will schedule a time to pick up your technology from St. John Arena. 

To receive your kit prior to the start of classes you must: 

  • Update your mailing address. This can be done in the Ohio State app under the “About You” tab or by visiting BuckeyeLink. We cannot ship your device unless you’ve verified your mailing address. Reminder: this address cannot be a PO Box or a residence hall. If you will be living in a regional campus residence hall, your iPad will arrive prior to move-in at the mailing address you specify. 
  • Sign your Student Technology Agreement.
  • Be enrolled in courses for the autumn 2020 semester. 

We will send you an email with tracking information once your iPad has shipped, and though you’ll be setting up your iPad at your residence, you won’t be on your own. Support is just a click, chat or call away!

Eligible Transfer Students 

You will follow the in-person pickup process listed above for Columbus campus students unless you are taking all of your courses online. If you are taking all online courses your device will be shipped to you following the process listed above for regional campus students. 

FAQ

What if I receive an iPad but choose not to attend Ohio State this fall? 

If you choose not to attend Ohio State after getting your iPad you’ll be required to either return or purchase your kit. You can find instructions on the return/purchase process on our website.

Will there be support for setting up my iPad?

Though you’ll be setting up your iPad at your residence, you won’t be on your own. Support is just a click, chat or call away. We’ll be including more information about support in your emails prior to your pickup time or iPad shipment.

I'm living in a Columbus residence hall but all my classes are online. How will I get my iPad?

You'll need to pick up your technology from St. John. Arena. Follow the instructions for Columbus campus students outlined above and look for an email with a link to our online booking system. 

I'm living off-campus but I'll be attending in-person classes on the Columbus campus. How will I get my iPad?

You'll need to pick up your technology from St. John. Arena. Follow the instructions for Columbus campus students outlined above and look for an email with a link to our online booking system.

What forms of ID are accepted at pickup?

You can use your BuckID or any state-issued photo ID. This can be a driver's license, state ID card or passport. If you don't have your BuckID yet, you can schedule an appointment to pick it up online. Same day appointments are available, space permitting.

I'm an incoming graduate student. Will I get an iPad kit?

No, Digital Flagship only distributes iPad kits to eligible undergraduate students. 

What do I do if I miss my pickup time?

You'll need to book a new pickup time through the online booking system. If no times are available or you can't make it to any open times, email digitalflagship@osu.edu for assistance. 

I'm a new international student taking online courses from outside the United States. Will I get an iPad kit?

Due to customs and content accessibility concerns associated with shipping technology internationally, Digital Flagship will not be able to provide iPad kits to enrolled students living outside the United States. An iPad kit will be held for you and distributed to you when you are able to take in-person classes on Ohio State’s campus. If you have access or technology concerns about online learning, please see the information for new students from the Office of International Affairs.

Don’t See Your Question Here? 

Please keep a close eye on your email for more information about how you’ll receive your iPad. You can also learn more about iPad eligibilitysigning your technology agreement and getting tech support on our website. You can find information online about the steps Ohio State is taking to keep our campus community safe and healthy.   

You can direct any additional questions to digitalflagship@osu.edu